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백서영 ( Baek Seo-Young ) - Yonsei University Graduate School Department of Nursing
최용백 ( Choi Yong-Baek ) - Republic of Korea Army Debuty Chief of Staff G-1 Personnel Personnel Management Officer
황신우 ( Hwang Sin-Woo ) - Korea Armed Forces Nursing Academy
조순영 ( Joe Seun-Young ) - Korea Armed Forces Nursing Academy
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Abstract
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Purpose: The purpose of this study was to identify the relationships among patient experience, revisit intention, and assessment of primary health care of military division medical facilities.
Methods: This study was a cross-sectional survey, and investigated a total of 198 soldiers who visited medical facilities. Data were collected from August to December 2020 using the structured questionnaires.
Results: The average score of patient experience was 86.40±11.83, revisit intention 5.98±1.15, and assessment of primary health care 84.63±12.88 out of 100 each. There was significantly positive correlation between patient experience and revisit intention (r=.66, p<.001), patient experience and assessment of primary health care (r=.65, p<.001), and revisit intention and assessment of primary health care (r=.68, p<.001).
Conclusion: This study identified the importance of virtuous cycle among patient experience, revisit intention and assessment of primary health care. The result is expected to be used as a evidence for developing policy and strategies to improve quality of primary health care in the military.
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KeyWords
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의료서비스 경험, 재이용 의도, 일차의료
Patient experience, Revisit intention, Primary health care
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원문 및 링크아웃 정보
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등재저널 정보
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